A Reissue replaces a ticket only in one of the following circumstances:

PROCEDURE

1. Obtain authority to reissue through London International Helpdesk using the standard Authority For Credit Value/Re-route/Reissue Form (schedule two).
2. Passenger signs an Indemnity Form for lost or stolen tickets (schedule one).
3. Change original PNR for voluntary or involuntary re-routing (refer to the Procedures under Revalidation). This can only be done upon receiving confirmation from Helpdesk. Kindly advise the respective airline that you have received an authority from London on changing the routing should you need to contact them directly to change the original PNR.
4. A new ticket is issued stating "Issued on behalf of" in the “Validation Box”, and showing the original date of issue and validation number of the original office. This can only be done upon receiving confirmation from Helpdesk.
5. Tickets must be reissued to be exact copies of the original when replacing lost, stolen or mutilated tickets; and only different from the original in the event where the tickets are wrongly issued, or re-routing. All else must be exactly the same.
6. Any new applicable taxes must be collected from passenger in the event of voluntary re-route. You have to indicate the new taxes on the new ticket in the currency of the original issue branch. eg. The original ticket is issued in Melbourne, so you collect the taxes in local currency. You convert the amount to AUD and write that down on the new ticket.
7. New tickets must be endorsed in the “Office Use Box” as following:
8. “Reissued against original ticket (original ticket number) due to:
   LTI (for Lost, stolen or mutilated ticket); Involuntary or Voluntary re-route; or
   Incorrectly issued ticket at (Agent’s Company and Location) on (date of issue).
9. Attach the faxed authority plus the FOI (LTI) or original ticket to the Auditors coupon when reporting as authority to reissue.
10. Collect the Reissue Fee (plus any new taxes) from passenger. Kindly advise the passenger about the fee prior to proceed